Shipping Policy

Shipping Policy

As described in our Terms of Service electronic communication (by email) is required.

After your payment, your token(s) or software download link will be automatically sent to your (contact) email address you entered on the checkout page. In most cases you will receive our emails within a minute, but in some cases it can take up to 24 hours.

If you didn't received your tokens please check your inbox and spam / junk folder of your email address. In case you didn't received or accidentally deleted the email, you can resend your tokens by your self.

As described in our Terms of Service it is your responsibility to:

  • Whitelist our email address. For example add *@weboctopus.nl domain or at least email address ipc@weboctopus.nl to your spamfilter whitelist.
  • Keep your inbox clean and accessible so you can receive emails from ipc@weboctopus.nl

In some scenario's it can take longer to receive e-mails from us, because of:
  • Your payment is delayed
  • Your inbox is full or your mailserver is unreachable
  • Your spam filter is blocking e-mails from ipc@weboctopus.nl
  • Our payment provider system didn't send us a notification about your payment (Instant Payment Notification / webhook API)
If any problem with receiving emails from us, please contact: ipc@weboctopus.nl

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